Goods purchased are eligible for refund or exchange within 7days, from the day of purchase as stated on the receipt. We apologise that after 7 days, the refund or exchange offer will lapse.
The following goods are not eligible for refund or exchange:
Clearance and products on sale
Goods eligible for refund or exchange must be unused and returned in the same mint condition that you received them. They must also be in the original packaging that was delivered to you.
To complete your return, we require the original receipt or proof of purchase.
Refunds (if applicable)
Once your returned good is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your account, within 2 working days.
Late or missing refunds (if applicable):
If you haven’t received a refund after 2 working days, we suggest you contact your bank and/or credit/debit card company for any pending transaction, in some cases, it may take several days before your refund is officially posted to your account.
If you’ve done all of this and you still have not received your refund, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged at source. If you need to exchange for the same item, send us an email at firstname.lastname@example.org
All products must be exchanged with the same price value or less within 7 days of purchase. The product to be exchanged must not be used and/or damaged and must come with original packaging.